Delivery

Our Products
All of our products are new direct from the factory.

All prices shown are in £ Sterling and include VAT at the current rate

Payment Information:
Payment methods accepted are:

  • Personal Cheques
  • Debit/Credit Card
  • Bank Transfers
  • Cash on Collection

(in GB Pounds) payable to Heilan Toys N Collectables. For purchases paid by cheque we will wait for clearance through our bank before despatch

On-line ordering is Via a Secure Server and is safe. Sagepay handle the Card payments. We do not have access to your card details.

Dispatch

Please allow up to 3 working days for orders to be dispatched

You will receive email confirmation of the order with a reference number. We reserve the right to cancel any order.

Delivery

We use parcel force 24 & 48 hours for UK mainland orders and Royal Mail Tracked and Traced for NI, unless agreed otherwise.

All orders for Europe will leave us with Parcel Force.

Returns

Any unwanted items can be returned at the customer’s expense in original packaging and condition within 30 days of purchase. Goods should be returned to:

Heilan Toys N Collectables

4 Willow Avenue

Inverness

IV2 6BT

If items arrive damaged during transit we will refund all postage costs to return items to us (must be agreed before hand). Where possible we will offer an like for like item in exchange or send the item to the manufacturer for repair, if this is not possible then a full refund will be offered.